Fault HandlingIt could not be easier for our customers to report any faults they are experiencing to our knowledgeable and professional team. Our systems link directly with the Openreach database allowing us to keep our customers up to date with fault processing and completion times. We take an aggressive and pro-active stance on resolving issues. We act with urgency to resolve all matters, without waiting for pressure from our customers. Our internal escalation procedures ensure that senior management get involved at the early stage of any significant issue.
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