Inbound Call Handling

We believe that responsiveness to customers and productivity can be enhanced by the way you manage your inbound telephone calls. By providing you with an alternative number to your existing landline numbers we are able to route your call through an intelligent network which can be configured to distribute calls in the optimum way to meet your needs. 0800/0845/0844 numbers can be provided with a full range of call statistics which can be received via email or through the portal. The stats show how many calls they’ve received, on what day and from what area. This is very useful for monitoring sales campaigns.

There are many call distribution options, below are some examples to provide a guide to what we offer:

• Have calls routed to different places based on the time of day - for example if you have an out of hours bureau providing support, calls can be diverted to them outside your office hours, without the need to publish a separate number to your customers.
• Have inbound calls queued for a certain amount of time, so customers don't get an engaged tone when they dial in and your customer service agents are not underemployed.
• Distribute calls to different departments via the use of automated options read out to a caller, offering them a choice of departments to select - you only then need to publish one number to your customers.
• We provide voicemail within the network, so there is no need to purchase a voicemail function for your phone system if you don't already have it available.

We offer a variety of inbound number types which have differing shares of the costs of the inbound call between you and your caller, contact us to discuss the best option for you.